Frequently Asked Questions
Everything you need to know about your 52TOYS shopping experience.
How long does international shipping take?
Orders are typically processed within 2-3 business days. International shipping generally takes 7-15 business days depending on your location and local customs processing.
What is your return policy for collectibles?
We accept returns within 30 days of delivery. Items must be in their original, unopened packaging. Due to the nature of blind boxes, opened items cannot be returned unless there is a manufacturing defect.
Are the products sold on this store authentic?
Yes, this is the 52TOYS Official Store. All products are 100% authentic, original designs produced directly by our manufacturing facilities.
Can I choose a specific figure from a blind box series?
The nature of a blind box is that the specific design remains a surprise until opened. However, if you purchase a 'Full Set,' you are guaranteed to receive all unique designs in that series without duplicates.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods provided at checkout.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery progress.